According to my checking account, I should be enjoying $120 worth of sweet music. From iTunes.
Awesome!
Except I don't own an iPod. [Pointless blather about WHY I don't have an iPod, deleted.]
Anyway...
As I was saying, I don't have an iPod. I have never shopped on iTunes. I am not a MAC person.
And yet, $120 of iTunes uh, merchandise? On MY card.
Is this because I made fun of that commercial where the snappy couple proclaim that they can check their credit report "every day"! To make sure that they aren't victims of identity theft! Happy high-pitched voices!
I mocked them and their identity-theft-checking ways.
Apparently, mocking commercials now costs $120.
Shit. I hope I only mocked them once. I can't remember.
So now the bank has taken away my card. I've been grounded. And to further drive the grounding point home, I have to stay home all day Wednesday if I want to get my new card. Grounded!
Like everyone else, I've been through this before, and in the end I'm just happy that I'll get that $120 back.
But after diving into the hell that is Apple/iTunes phone "support" (I use the term support loosely), I've decided that I definitely won't be getting any Apple gear anytime soon.
Seriously, when I called for support -- to get my money back -- the automated phone system directed me to the website and hung up on me. The only phone number on the website was for the Apple product store, so I called that and opted for sales, and then tech support and then shouted stupid things into the automated voice-activated phone-tree thing until the system spit me into the wait-for-a-human-being queue. The phone system admonished me multiple times as I waited that I would be much, MUCH happier if I would only go to the website instead.
But I waited, and explained myself to Patty, who transferred me to Doug, who transferred me to Celia. The actual human beings were all very nice, but that phone-tree system with it's firm, yet non-threatening male voice pissed me off to no end. (I may have some issues with authority, but that's for another post)
It's only because I answer phones for a living that I didn't take it out on the actual human beings.
I told my husband to scrap any iPod plans he had for me and he suggested that he would build me one of these.
He's really nice, my husband.
Maybe he could build it into something like this.
That's so frustrating! At least you get your money back after being grounded.
I tried Blockbuster's 'free trial' for their online movie thing? Free is apparently $15 these days. And their customer service likes to play 'tag-you're-it' with each other.
Posted by: Woman with Kids | June 19, 2007 at 10:06 AM